Legal

Privacy policy

How we collect, use and protect your information when you visit this website or use the HOXROCKS platform.

Last updated: 19 August 2026

HOXROCKS Business Solutions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We operate in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who we are

HOXROCKS Business Solutions
A trading name of Country Care (Southern) Ltd
Company number: 3328480
Registered office address: 113 Clifton Road, Wokingham, Berkshire, RG41 1NH
Contact email: support@hoxrocks.com

We provide:

  • Paperless mobile app solutions for businesses
  • Digital document signing functions
  • Job management dashboard

2. Information we collect

We may collect and process the following types of personal data.

Information you provide directly

  • Name, email address, phone number
  • Business information (company name, job role)
  • Account login details
  • Customer support enquiries

Information collected automatically

  • IP address, browser type, device information
  • Usage data and website interaction statistics
  • Cookies (see the Cookies section below)

Information collected through our products and services

With the digital business solutions service you use, we may collect:

  • Task completion logs
  • User activity data
  • Uploaded documents or photos

3. How we use your information

We use personal data for the following purposes:

  • To provide and maintain our mobile app services
  • To manage customer accounts and service subscriptions
  • To improve service performance, safety, and user experience
  • To provide technical support and respond to enquiries
  • To comply with legal obligations
  • For billing, invoicing, and administrative purposes
  • For system monitoring, diagnostics, and security

4. Legal basis for processing

Under UK GDPR, we process personal data based on:

  • Contractual necessity: to deliver our services
  • Legitimate interests: such as service improvement and security
  • Legal obligations: compliance with regulatory or law-enforcement requests
  • Consent: where required (for example, marketing communications)

5. How we share your information

We may share your information with:

  • Service providers such as hosting, analytics, and support partners
  • Our software suppliers for system operation
  • Payment processors (for billing)
  • Regulatory bodies, law enforcement, or courts when legally required

We do not sell your personal data to third parties.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place (such as adequacy decisions or Standard Contractual Clauses).

6. Data retention

We retain personal data only for as long as necessary to:

  • Provide our services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

7. Data security

We implement technical and organisational measures to protect your information, including:

  • Encryption of sensitive data
  • Secure servers and firewalls
  • Access controls and audit logging
  • Regular security monitoring and assessments

While we strive to protect your data, no system is 100% secure.

8. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Request deletion (the right to be forgotten)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@hoxrocks.com.

9. Cookies

We use cookies and similar tracking technologies to:

  • Improve website functionality
  • Analyse traffic and performance
  • Personalise user experience

You can control cookie settings through your browser or through any cookie banner we provide.

10. Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage users to review their privacy policies.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be updated with a “Last updated” date.

12. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact:

HOXROCKS Business Solutions
A trading name of Country Care (Southern) Ltd
Registered office address: 113 Clifton Road, Wokingham, Berkshire, RG41 1NH
Contact email: support@hoxrocks.com